Shipping policy

LUXINTGROW shipping, return, and refund terms applicable to products purchased through authorized channels.

1. Processing & Tracking

Order Processing Time Delivery Time
Delivered locally 1-3 business day. 5-10 business days for standard shipping
International Shipping 5-10 business day. 10-15 business days or According to the order negotiation
Pre-order Items Pre-order items will be shipped according to the timeline specified on the product listing page
OEM/Wholesale Order According to the mutually agreed delivery time.

     

    Remote / Island Addresses

    • Additional carrier surcharge may apply — quoted before dispatch

    Tracking: 

    • You will receive a confirmation email with a tracking link once your package has shipped. You can also track your order through your LUXINT Account Dashboard.
    • If tracking has not updated for 3 business days, please contact us. Seasonal or weather delays may add 2–3 days.

    2. Carriers 

    • Local Delivery Order: We ship via regional couriers — USPS, UPS, FedEx, Canada Post, AU Post, Yodel, DPD, and others — assigned automatically by destination and parcel size.
    • International Delivery Order: We ship via China Post, UPS, FedEx, DHL, Canada Post, AU Post, Yodel, DPD, and others — assigned automatically by destination and parcel size.
    • We reserve the right to select the most appropriate carrier for your order based on product dimensions and destination to ensure the best delivery experience.

    3. Shipping Fees

    Region

    Free Shipping Threshold

    Shipping Fee (Under Threshold)

    AU

    Orders $99+ AUD

    Calculated at checkout based on size & weight

    USA (Contiguous 48 States)

    Orders $99+ USD

    Calculated at checkout based on size & weight

    Other Country

    Orders $99+ USD

    Calculated at checkout based on size & weight


    4.Customs Clearance, Duties & Import Taxes

    • For all international orders, import duties, VAT, excise tax, customs handling fees, brokerage fees and other related charges may apply once the shipment arrives at the destination customs authority. These charges are NOT included in product prices or shipping fees collected by our store, and shall be fully borne by the recipient (buyer).
    • Customs tariff rates, de minimis thresholds and inspection rules are determined by the customs of the destination country. We cannot accurately estimate, interfere with or waive such fees in advance. It is the buyer’s responsibility to verify local import regulations and confirm the goods can be legally imported into the destination country.
    • If the package is detained, returned or confiscated by customs due to the recipient’s refusal to pay duties/taxes, prohibited import items, inconsistent declaration information or other customs reasons, all resulting costs including return freight, destruction fees, storage fees, fines and any losses shall be borne by the buyer. We shall not be liable for refunds or reshipment.
    • Customs clearance time is subject to inspection by local customs. Any customs delay beyond standard shipping lead time shall not be deemed as our shipping default.

    5.Shipping Availability & Restrictions

    • No P.O. Boxes or Military Addresses: We cannot ship to P.O. Boxes or military APO/FPO/DPO addresses. A valid physical residential or commercial address is required at checkout.

    6. Split Shipments & Delivery

    Orders may ship in multiple packages depending on product availability and warehouse locations.

    Items may arrive separately, and tracking numbers may update at different times.

    For larger items, shipping may be completed via freight (LTL). These deliveries typically include curbside service and may require a delivery appointment.

    7. Lost or Missing Packages

    Once a package is marked as delivered by the carrier, responsibility transfers to the customer.

    We will assist in filing claims when possible, but we do not guarantee replacements or refunds for lost or stolen packages.

    If your tracking shows "Delivered" but you cannot find your package:

    Verify the shipping address in your order confirmation.

    1. Check with neighbors or around your building (backdoors, porches).

    2. Wait 48 Hours: Carriers occasionally scan packages early; they often arrive 1-2 days later.

    3. Contact Carrier: Use your tracking number to file a claim directly with the carrier.

    4. Contact Us: If the issue remains unresolved after these steps, contact our team for assistance.

    8. After-sales service

    Our support team replies within 1 business day.

    Customer Service: service@luxintgrow.com

    Business Inquiries: info@luxintgrow.com

    Hours: Monday–Saturday, 09:00–18:00 (local time)