Shipping policy
LUXINTGROW shipping, return, and refund terms applicable to products purchased through authorized channels.
1. Processing & Tracking
| Order | Processing Time | Delivery Time |
| Delivered locally | 1-3 business day. | 5-10 business days for standard shipping |
| International Shipping | 5-10 business day. | 10-15 business days or According to the order negotiation |
| Pre-order Items | Pre-order items will be shipped according to the timeline specified on the product listing page | |
| OEM/Wholesale Order | According to the mutually agreed delivery time. | |
Remote / Island Addresses
- Additional carrier surcharge may apply — quoted before dispatch
Tracking:
- You will receive a confirmation email with a tracking link once your package has shipped. You can also track your order through your LUXINT Account Dashboard.
- If tracking has not updated for 3 business days, please contact us. Seasonal or weather delays may add 2–3 days.
2. Carriers
- Local Delivery Order: We ship via regional couriers — USPS, UPS, FedEx, Canada Post, AU Post, Yodel, DPD, and others — assigned automatically by destination and parcel size.
- International Delivery Order: We ship via China Post, UPS, FedEx, DHL, Canada Post, AU Post, Yodel, DPD, and others — assigned automatically by destination and parcel size.
- We reserve the right to select the most appropriate carrier for your order based on product dimensions and destination to ensure the best delivery experience.
3. Shipping Fees
|
Region |
Free Shipping Threshold |
Shipping Fee (Under Threshold) |
|
AU |
Orders $99+ AUD |
Calculated at checkout based on size & weight |
|
USA (Contiguous 48 States) |
Orders $99+ USD |
Calculated at checkout based on size & weight |
|
Other Country |
Orders $99+ USD |
Calculated at checkout based on size & weight |
4. Shipping Availability & Restrictions
- No P.O. Boxes or Military Addresses: We cannot ship to P.O. Boxes or military APO/FPO/DPO addresses. A valid physical residential or commercial address is required at checkout.
5. Lost or Missing Packages
If your tracking shows "Delivered" but you cannot find your package:
Verify the shipping address in your order confirmation.
1. Check with neighbors or around your building (backdoors, porches).
2. Wait 48 Hours: Carriers occasionally scan packages early; they often arrive 1-2 days later.
3. Contact Carrier: Use your tracking number to file a claim directly with the carrier.
4. Contact Us: If the issue remains unresolved after these steps, contact our team for assistance.
6. After-sales service
Our support team replies within 1 business day.
Customer Service: service@luxintgrow.com
Business Inquiries: info@luxintgrow.com
Hours: Monday–Saturday, 09:00–18:00 (local time)