Free Sample Support

Sample Shipping Fee Refund Policy

 How It Works

We believe in our products and we want you to experience them before committing to a bulk order. If you place a sample order with us and later proceed with a full production order — while sharing your honest feedback — we will refund 100% of your sample shipping fee.

For content creators and influencers, we offer an even better deal: get your full sample cost refunded in exchange for an authentic review on your social channels.

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 Two Tiers — Pick the One That Fits You

 Tier 1: Trade Buyer Refund

For distributors, retailers, and wholesale buyers

What you do

What you get

Place a sample order via LUXINTGROW.COM

Test the product, take real-use photos or a short video on luxintgrow.com

Place a bulk order of $2,000+ within 90 days of sample delivery

Leave an honest review on luxintgrow.com and share your photos/video with us

Sample shipping fee — 100% refunded

 

 Tier 2: Creator Collaboration

For influencers, bloggers, YouTubers, and TikTok creators with 1,000+ followers

What you do

What you get

Place a sample order via luxintgrow.com

Photos/video review on luxintgrow.com and Create and post an authentic review video on your social channel (TikTok, YouTube, Instagram, or Facebook)

Tag our brand account or mention our store name in the post (@luxint, @luxintgrow, #luxintgrow.com )

Keep the post public for at least 30 days

Sample product cost + shipping — 100% refunded (no bulk order required)

 

**Not a creator but know one?** Refer an influencer and earn a **\$50 credit** toward your next order if they complete a collaboration with us.

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 What Kind of Content?

We value real, honest feedback — no scripts, no fake reviews. Here is what we're looking for:

Format

Ideal for

Suggested length

Unboxing video

TikTok, Instagram Reels, YouTube Shorts

30–60 seconds

Product test / setup

YouTube, Facebook

2–5 minutes

Usage results (e.g., grow tent setup, plant progress)

All platforms

1–3 minutes

Comparison with previous products

YouTube, blog

3–8 minutes

 

We welcome criticism too — if something can be improved, we want to know. That is how we get better.

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 Refund Process

1. Place your sample order — via luxintgrow.com

2. Test and evaluate — receive the product, use it in a real scenario, capture photos or video

3. Tier 1 only — place your bulk order of  $2,000+ within 90 days of delivery

4. Submit your content — send us the review link or media files; our sales team will verify

5. Get refunded — refund processed within 3 business days via your original payment method or as an invoice deduction

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 Quick Comparison

 

Tier 1: Trade Buyer

Tier 2: Creator

Bulk order required

√ $2,000+

 × Not required

Content required

Photos/video review on luxintgrow.com

Photos/video review on luxintgrow.com + Social media post (30-day public)

Shipping refunded

√ 100%

√ 100%

Sample cost refunded

×

√ 100%

Time limit

90 days after sample delivery

60 days after sample delivery

 

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 Example

Scenario You pay upfront You get back
Tier 1 — You buy a grow tent sample, test it, order 30 units (\$5,000), and leave a review with setup photos Product $180 + Shipping $120 = $300 -$120 (shipping refunded)
Free Shipping Product $320 -$128(40%) Shipping cost refunded
Tier 2 — You review the grow tent on your TikTok (15K followers), tag us, keep it public for 30 days Product $180 + Shipping $120 = $300 -$300 (fully refunded)
Free Shipping Product $320 -$320 (fully refunded)

 Terms & Conditions

  • · One refund per product SKU per buyer or creator
  • If the product you ordered is eligible for free shipping, in reality there is still a shipping cost. We will take 40% of the purchase value as the shipping cost.
  • · Content must be original and created by you; reposting others' content does not qualify
  • · For Tier 2, follower count will be verified at the time of application (1,000+ minimum across one platform)
  • · Content that is deleted before the minimum public period voids the refund eligibility
  • · Refunds are processed via the original payment channel or as a deduction on your next invoice
  • · This policy cannot be combined with other promotional discounts on the same sample order
  • · We reserve the right to verify all content and order details before issuing any refund
  • · Policy valid for orders placed from July 2026 onward

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 Why We Offer This

We understand that international shipping costs can be a barrier to testing new products — and that no product page tells the full story. Real feedback from real users is the most valuable asset a brand can have. If you are serious about sourcing from us or sharing your honest experience with your audience, we are happy to invest in that partnership.

Questions? Contact our sales team directly or send us an inquiry through info@luxintgrow.com