Warranty
LUXINT warranty terms applicable to products purchased through authorized channels.
WARRANTY SCOPE
The Warranty Period begins on the original retail purchase date and covers:
· Manufacturing defects;
· Damage caused during transportation (provided the issue is reported promptly upon receipt); and
· Other circumstances required by applicable law.
PRODUCT-SPECIFIC WARRANTY
| Product Models | Warranty Duration | Terms & Conditions |
| LED Grow Lights TG /ES Series | 3 Years | Year 1: Full warranty (Free parts, repair, and shipping). Years 1–3: Paid parts shipping or discounted replacement exchange. Accessories may incur additional shipping fees, and the product may be subject to depreciation or replacement costs. |
| Grow Tents | 1 Year | Including frame, poles, zippers, and trays. Note: Fabric wear, zipper fatigue, and damage from improper setup/overloading are excluded. |
| Grow Accessories-Controller | 1 Year | Full warranty (free parts, repair, shipping). |
| Filters, Ducting, Pre-filters, Clamps: | No warranty | No warranty—sold as-is (consumables). |
| Grow Accessories-Grow Bags, Trellis Netting,Goggles, | No warranty | No warranty—sold as-is (consumables). |
| Other Accessories | 1 Year | 1-year warranty unless specified as consumable. |
WHAT IS COVERED BY THIS WARRANTY?
- Defects in workmanship or materials that cause malfunction under normal use.
- Free replacement or repair at LUXINT's discretion.
WHAT IS NOT COVERED BY THIS WARRANTY?
This Limited Warranty does not apply to:
- Products used outside the intended purpose or recommended conditions;
- Damage caused by accident, misuse, abuse, natural disasters, or improper electrical supply;
- Products altered or modified by non-authorized parties;
- Consumables such as batteries;
- Software bundled or embedded with the product;
- Products installed or used in violation of industry standards (e.g., UL, ANSI, CSA, EN, IEC);
- Normal wear and tear including scratches, dents, or color fading.
- This warranty is void if the product was used in a way that violates our Terms of Use, Privacy Policy, or any other user agreement.
- Products purchased from unauthorized retailers or channels.
HOW TO FILE A WARRANTY CLAIM
To submit a claim under this Limited Warranty:
(1) You must be the original purchaser.
(2) The product must have been purchased from the official LUXINT website or official LUXINT storefronts on Amazon, eBay, or Walmart only. Products purchased from other distributors, third-party sellers, offline retailers, or unauthorized channels are excluded from this warranty—please contact your purchase channel for support.
(3) Proof of purchase, order number, product model, serial number, or receipt is required.
(4) LUXINT may request additional information or documentation (such as installation details, photos, videos, or usage history).
(5) Claims for visible damage must be reported within 30 days of receipt.
(6) If requested, the defective product must be returned, and the customer must prepay the return shipping costs.
(7) Claims can contact LUXINT Customer Service at support@luxintgrow.com. Claims are subject to approval based on our warranty terms.
We will review your submission and respond promptly. Thank you for choosing LUXINT.
REMEDY
If a valid claim is approved, LUXINT may, at its sole discretion:
(1) Repair the product using new or refurbished parts;
(2) Replace the defective product with the same model or an equivalent version (updated or upgraded);
(3) Provide a full or partial refund where repair or replacement is not feasible;
(4) Based on the specific claim circumstances, LUXINT may require the customer to cover restocking or shipping fees in connection with any of the foregoing remedies;
(5) Request return of the defective unit before issuing a repair, replacement, or refund.
This warranty does not cover installation or removal costs, labor, or materials. Repairs or replacements may incur additional shipping charges unless otherwise arranged by LUXINT.
DISCLAIMER OF OTHER WARRANTIES
To the maximum extent permitted by law, this warranty is the sole and exclusive express warranty provided by LUXINT and replaces all other express warranties or conditions.
Except as prohibited by law, LUXINT disclaims all impllied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
LIMITATION OF LIABILITY
LUXINT will not be liable for any indirect, incidental, special, or consequential damages arising from the use of the product or from any breach of warranty or contract. To the extent permitted by law, LUXINT’s total liability under this warranty is limited to the original purchase price of the defective product.
Some states (countries and provinces) do not allow the exclusion or limitation of incidental or consequential damages,so the above llimitation or exclusion may not apply to you.
EFFECTIVE DATE
This Warranty Policy takes effect on January 1, 2026, and applies to all orders placed and transactions completed on or after that date. For products purchased prior to January 1, 2026, the warranty terms in effect at the time of purchase will continue to apply.
LUXINT reserves the right to modify this policy at any time without prior notice.
TECHNICAL SUPPORT
Response Time: Within 24 business hours
Service Email: service@luxintgrow.com
Business Inquiries: info@luxintgrow.com
Influencer Support Team: marketing@luxintgrow.com
Support Hours: Monday–Friday, 09:00–18:00 (UTC+8)